Refund policy

At Al Mohra Hair Care, your satisfaction matters to us. Please read our policy carefully before making a purchase.

Eligibility for Returns We accept returns within 7 days of delivery, provided the product is:

• Unopened and in its original packaging, or
• Defective or damaged upon arrival

Opened or used products cannot be returned due to the nature of hair care and hygiene standards.

Defective or Damaged Products If you receive a defective or damaged product, please contact us within 7 days of delivery at +961 81 154 205 with a photo of the item. Defective products will be replaced at no extra cost.

How to Initiate a Return To request a return, reach out to us at +961 81 154 205 with your order number and reason for return. Our team will guide you through the process.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days.

Non-Returnable Items

• Opened or used products
• Items purchased on sale or with a discount code unless the items are defective.